Returns & Refunds

What is your returns policy?

• Your return request must be made within 14 days of receiving your order.

• We can only accept returned skincare items if they are unopened, unused, and in their original condition.

• Products must be returned with all original packaging, seals, labels, and any included components intact.

• Any items purchased as part of a set, bundle, collection, or promotional offer must be returned together as the full set. We are unable to accept individual items from a set or bundle.

• If your order came with a free gift, sample, gift-with-purchase, or promotional item, this must be returned with the other items in your order.

• Gifts, samples, gift-with-purchase items, promotional items, and items purchased during specific promotions are not eligible for return, exchange, refund, or store credit unless they are faulty, damaged, incorrect, or otherwise required by applicable law.

• We are unable to assist with returns or refunds for purchases not made directly on doctoraltheaglobal.com. For orders placed through retailers, marketplaces, offline stores, or third-party sellers, please contact the original place of purchase directly. Any advice or resolution provided will be in line with their own store policies and at their discretion.

• If you have received an item that appears faulty, damaged, missing, or incorrect, we’re sorry about this. Please contact our support team with your order details and clear photos of the issue so our team can review and assist.

• Returns must be shipped back using a shipping carrier. Returns cannot be hand-delivered to our office or returned to any retail store.

• Dr. Althea reserves the right to deny a return if the item is opened, used, damaged, tampered with, counterfeit, intentionally damaged, or not originally purchased from doctoraltheaglobal.com.

Are there any charges for returns?

• Customers are responsible for the cost of return shipping.

• Original shipping charges are non-refundable.

• Duties, taxes, customs fees, and other additional charges are non-refundable unless otherwise required by applicable law.

• Dr. Althea will cover return shipping only if the return is due to an error on our part, such as a damaged, missing, or incorrect item.

We strongly recommend using a tracked shipping service when sending your return. Dr. Althea is not responsible for returns that are lost, delayed, or damaged in transit.

How soon will I get my refund?

• Your refund will be processed once your return has been received and inspected.

• Once your return arrives at our distribution center, please allow up to 14 business days for inspection and processing.

• If approved, your refund will be issued back to the original payment method used for your order.

• After the refund has been issued, your bank or payment provider may require additional time for the refund to appear in your account.

Refunds will only be issued for approved returned items. Shipping fees, duties, taxes, customs fees, and other additional charges are non-refundable unless the return is due to an error by Dr. Althea or otherwise required by applicable law.

Exchanges

At this time, we do not offer exchanges.

If you would like a different product, you may place a new order after your return has been approved and refunded.

Faulty, damaged, missing, or incorrect items

If you receive an item that is faulty, damaged, missing, or incorrect, please contact our support team as soon as possible with:

• Your order number

• The email address used for the order

• A description of the issue

• Clear photos of the item, packaging, and shipping box, if applicable

Our team will review your request and help determine the appropriate resolution.

Skin reactions or product concerns

Skincare products may affect each person differently. Please review the ingredient list before use, especially if you have known allergies or sensitivities. You should use all products according to their instructions, precautions, and guidelines.

If you experience irritation, discomfort, or an unexpected skin reaction, please stop using the product immediately.

If you believe a Dr. Althea product caused a skin concern, please contact our support team with:

• Your order number

• The product name

• Photos of the concern, if available

• A written explanation of the issue

• Any supporting documentation, such as a physician’s note or medical certificate, if applicable

Refund requests related to skin reactions may require supporting documentation to help verify the issue. Each request will be reviewed on a case-by-case basis. Submission of documentation does not guarantee approval.

Lost or delivered packages

Dr. Althea is not responsible for packages that are lost, stolen, misplaced, or missing after the carrier confirms successful delivery to the shipping address provided at checkout.

If your package is marked as delivered but you have not received it, we recommend contacting the shipping carrier directly for further assistance.

We are unable to replace or refund orders that have been marked as delivered by the carrier unless the package is returned to us, the issue was caused by an error on our part, or otherwise required by applicable law.

Additional information

• We do not offer refunds for products due to personal dislike, change of mind after opening, or individual preference after use.

• All returns are monitored to avoid misuse or abuse of our return policy.

• Customers with excessive or suspicious return activity may be subject to additional review, and Dr. Althea reserves the right to refuse returns that do not comply with this policy.

• Returns sent without prior approval may not be accepted.

• Dr. Althea may update this Returns & Refunds Policy from time to time. Any changes will be posted on this page and will apply to purchases made after the updated policy is posted, unless otherwise required by applicable law.

For more information or to start a return, please contact our support team.