Rewards FAQ

What is Dr.Althea Rewards Program? Toggle

The Dr. Althea Rewards is our exclusive points system available only on our official website, where you can earn and redeem points for discounts on future purchases.

Can a referral discount be combined with other discounts? Toggle

When using a referral discount code, please note that it cannot be combined with other discounts, including free shipping.

How can I join the Dr.Althea Rewards program? Toggle

Simply sign up on our website to start earning points. Everyone is welcome to join!

Do my points expire? Toggle

No, once earned, your points never expire.

How can I redeem points? Toggle

Go to Account > View Dr.Althea Rewards and check the 'How to Use Points' section. You can convert your points into a discount code and apply it at checkout.

What happens if I return or cancel my order? Toggle

If you return, the points you earned from that order will be deducted from your account.

How can I update my birthday? Toggle

Go to Account > View Dr.Althea Rewards and check the 'How to Earn Points' section. You can update your birthday under the 'Birthday Reward' tab.

Where can I check my points balance? Toggle

You can check your points balance by going Account > View Dr.Althea Rewards page.

What should I do if I have a problem? Toggle

Having trouble? Just drop us an email (cs_global@doctoralthea.co.kr) and we’ll help!


Why didn’t I receive the points for my order? Toggle

Please note that orders placed before the launch of our reward points system are not eligible to receive points.